All qualification parchments are dispatched to your Learning Partner 20 working days following the result notification date of your examination. This date can be found on your Assessment Registration Confirmation email. 


Learning Partners are responsible for issuing learners parchments to them. If you have not received your parchment in the expected timeframe, please contact your Learning Partner in the first instance. 


If they are unable to assist you please contact the Customer Enquiry team via 

You can view the Policy regarding candidate certificates including corrections and reissues by clicking here.