Knowledge base

Digital Assessments (5)

This section provides guidance for learners sitting NEBOSH Digital Assessments. It includes instructions on logging in, uploading submissions, troubleshooting exam issues, understanding system requirements, and preparing for online assessments. We recommend that you take time to read the relevant Technical Learner Guide which provides step by step guidance on using the online examination platform. The Learner Guides can be found in the 'Digital Assessment Section' of the NEBOSH website.

Digital Assessment Login (7)

• How do I log into the exam platform?
• I have forgotten my password, how do I reset this?
• What is my username?

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Digital Submission (8)

• How do I upload / submit my assessment?
• The exam platform is not letting me submit my answer sheet?
• I submitted an incorrect document, how do I remove this and replace it with the correct document?

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Questions around the exam (8)

• What if I have connection issues to the examination platform?
• My answer template is locked for editing. How can I make it editable or can I make my own?
• It is the day of my exam, why cant I access the paper?

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Registering for a digital assessment (2)

• How can I register for a digital assessment?
• Can I sit my exam in a different language to what I studied in?

Closing Interviews/Professional Discussions (4)

• What is a Closing Interview / Professional Discussion?
• Do I need to attend a Closing Interview and how do I arrange this? (Open Book Examination)
• Do I need to attend a Professional Discussion and how do I arrange this? (Diploma level examination)

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Planning your studies (6)

This section provides guidance for anyone preparing to start their NEBOSH learning journey. It covers how to choose a qualification, find an Accredited Learning Partner, understand course formats, estimate study time, explore fees and funding options, and identify suitable qualifications for different age groups.

NEBOSH Courses & Qualifications (11)

• How do I study a NEBOSH qualification?
• How do I enrol onto a NEBOSH course?
• Which NEBOSH Course or Qualification Should I Choose?

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Learning Partners (10)

• How do I find a NEBOSH Accredited Learning Partner?
• Which are the best Accredited Learning Partners for NEBOSH qualifications?
• Can I self study for a NEBOSH qualification?

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Study Costs & Fees (5)

• How much does it cost to study a NEBOSH course?
• Why do Learning Partners charge different prices?
• Can learners request for any funding or financial help to study NEBOSH qualifications in the UK?

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Course Durations (3)

• How long will it take to complete a NEBOSH qualification?
• How many hours of study and tuition are recommended?
• How much extra work outside the course is there?

Available Mode of Studies (3)

• What modes of study are available?
• Are there e-learning or flexible learning options available?
• Are NEBOSH courses available in Arabic?

Studying for 14-19 year olds (4)

• Which qualification(s) would NEBOSH recommend for UK learners ages 14-19 interested in health and safety?
• Some schools allow pupils to study vocational qualifications. Can learners aged 14-19 study NEBOSH qualifications at schools or academies in England, Wales and Northern Ireland?
• Can learners aged 14-19 study NEBOSH qualifications outside of schools or academies in England, Northern Ireland, Scotland or Wales?

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Certificates, Parchments and Transcripts (3)

This section provides guidance on receiving, replacing, or requesting NEBOSH Certificates, Unit Certificates, Overall Completion Parchments, and Transcripts. Here you’ll find information on Certificate delivery times, digital copy availability, replacement procedures, Transcripts & External paperwork requests.

Certificates and Parchments (9)

• When will I receive my parchment/certificate?
• I havent received my unit Certificate / Overall Completion Parchment, when will I receive this?
• Can I get a digital / electronic copy of my certificate?

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Replacement certificate/parchment (7)

• How do I request a replacement copy of my certificate/parchment ?
• How long will it take to receive a Replacement Certificate?
• What is the cost of a Replacement Certificate?

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Transcripts / External Paperwork (3)

• What is a Transcript / what does this include?
• How can I request a Transcript?
• How can I request Completion of External Paperwork?

Verifications (3)

This section explains how to verify NEBOSH qualifications, including certificates, parchments, Unit Result Notifications, and older pre 2007 certificates. Here you’ll find guidance on using the Online Verification Service, QR Code verification, Manual requests and resolving common verification issues.

Verifying a Certificate (8)

• How can I verify a NEBOSH Certificate or Parchment?
• How can I verify my own certificate using the Online Verification Service?
• How can I verify a learners certificate using the Online Verification Service?

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General Verification queries (5)

• How do I make a Verification request?
• How can I verify a Unit Result Notification?
• I don’t have a copy of the NEBOSH Certificate. Can I still check if someone holds a NEBOSH qualification?

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Protecting Credentials: Safety and Reporting (4)

• How to avoid fraudulent use of your NEBOSH Certificate?
• How do I report a Fraudulent Certificate / Activity?
• What are the consequences of falsely claiming to hold a NEBOSH qualification?

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Results (3)

This section provides information on NEBOSH assessment results, including when results are issued, what your result documents mean, how referrals work, and how grades are calculated.

Results Queries (3)

• When will I receive my examination / assessment results?
• What does the Unit Result Notification Letter show?
• Why does it take up to three months from the date of the examination before my result is available?

Understanding Refers, Resit Options & Next Steps (3)

• I have received a Refer. How can I resit this?
• I am not satisfied with my result?
• What happens if I have been referred?

Grading Structure (4)

• How does NEBOSH set the pass mark for each assessment?
• How is my overall qualification mark and grade calculated?
• Are qualifications graded?

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Feedback (2)

This section provides guidance on the feedback available after your NEBOSH assessment, including how to access examiner feedback, mark breakdowns, and what information NEBOSH can and cannot release.

Examiner Feedback Reports (3)

• How can I see my marked examination script / feedback?
• How can I request my Examiner Feedback Report?
• Can I access mark schemes for past assessments?

Mark Breakdowns (3)

• How can I request a Mark Breakdown?
• Why is my declared mark different to my mark breakdown?
• Why have I received my Mark Breakdown before my Results?

Change of Details (5)

This section provides guidance on how to update personal information held on your NEBOSH learner record. Whether you need to correct your name, address, date of birth, or email address, this category explains the steps to submit updates and what supporting evidence may be required.

Updating your details (3)

• How can I change / update my details?
• My details are incorrect; how can I correct this?
• I haven’t received my exam log in details, my email address is incorrect. How can I receive this?

Name correction / Update (1)

• I need to update my name?

Address update (1)

• I need to update my address?

Date of birth Update (DOB) (1)

• My date of birth is showing incorrectly (DOB)?

Email Address Update (1)

• I need to update my email address?

Remark - Enquiry about Result (EARs) (1)

This section provides guidance on the Enquiry About Result (EAR) process, including how to request a remark, expected timelines, eligibility, what happens if your result changes, and whether you can request an EAR while arranging a resit.

Enquiry about Results (6)

• How do I request an Enquiry About Result (EAR)?
• How long will it take to receive my EAR result?
• How do I get my examination paper remarked (Request an Enquiry About Result)?

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Examinations (2)

This section provides information on NEBOSH examination arrangements, including venue changes, exam sittings, resit availability, refunds for missed exams, and how NEBOSH schedules examination dates across different qualifications.

Examination Venues & Sittings (4)

• Can I change my examination venue once I have registered?
• Can I transfer my registration to another sitting?
• I was absent from my exam. Can I request a refund?

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Exam Dates (2)

• Are there examinations other than the stated examination dates?
• When can I resit my Certificate level qualification?

Access Arrangements & Reasonable Adjustments (1)

This section provides guidance for learners who require Access Arrangements or Reasonable Adjustments for their NEBOSH assessments. It explains what support may be available, how to request adjustments, and the evidence required to ensure appropriate arrangements are put in place.

Access Arrangement/Reasonable Adjustment (2)

• I need an access arrangement/reasonable adjustment putting in place for my examination?
• Can I apply to NEBOSH directly for a Reasonable Adjustment?

Special Considerations (1)

This section provides guidance on Special Considerations for NEBOSH assessments. It explains what a Special Consideration is, how to request one, eligibility criteria, what evidence is required, and how NEBOSH reviews situations where a learner was disadvantaged due to temporary illness, injury, bereavement, or other adverse circumstances.

Special Considerations (5)

• What is a Special Consideration?
• How do I request a Special Consideration for my examination?
• Can I apply to NEBOSH directly for a special consideration?

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Professional Status & Membership (1)

This section explains how NEBOSH qualifications relate to professional membership and recognition. It covers how to gain professional status, use designatory letters, whether NEBOSH offers exemptions for schemes like CSCS, and which professional bodies recognise NEBOSH. It also provides information on organisations such as IOSH and IIRSM.

Professional Status & Membership queries (6)

• How do I acquire professional status with a membership body?
• Does the Construction Skills Certificate Scheme accept NEBOSH qualifications as an exemption from the health and safety test of the CSCS cards?
• I have achieved a NEBOSH Diploma. May I use designatory letters after my name?

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Qualification Queries (3)

This section provides guidance on NEBOSH qualification structures, levels, equivalencies, exemptions, and syllabus‑related questions. It helps learners understand how NEBOSH qualifications are designed, how they compare across frameworks, and whether previous study can count toward NEBOSH units.

Qualification queries (6)

• What if I have a qualification syllabus query?
• I have achieved a NEBOSH qualification. Do NEBOSH qualifications have an expiry date?
• Why do NEBOSH no longer share units across its new Certificate qualifications?

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Qualification Levels & Equivalencies (4)

• How should the 'Qualifications can cross boundaries' document be used for comparing levels and qualifications?
• What level is my NEBOSH qualification?
• Where can I find out more about comparing qualification levels and types across National Frameworks?

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Exemptions (2)

• Can I use my Diploma as an exemption against other NEBOSH qualifications?
• Why don’t you accept other types of qualifications as exemptions from Units of NEBOSH qualifications?

Unit Validity (2)

This section explains the validity periods for NEBOSH Certificate‑level and Diploma‑level units. It covers how long units remain valid, what happens if a unit expires, and whether learners can request an extension to continue working toward their qualification.

Unit Validity - Certificate Level (2)

• How do I extend my certificate unit validity period?
• My Certificate Level unit has expired but I still want to complete my qualification. Can I extend this?

Unit Validity - Diploma Level (2)

• Do Diplomas have a Unit Validity Period?
• Can I apply to extend the enrolment period for my NEBOSH Diploma?

Alumni Services (4)

This section provides information for NEBOSH Alumni members, including how to join the Alumni network, access events and social media groups, update your Alumni details and make the most of the professional development opportunities available to Diploma and Masters‑level graduates.

Joining the NEBOSH Alumni & Eligibility (3)

• How do I join the NEBOSH Alumni?
• Who is the Alumni for and am I eligible to join?
• I passed my Diploma a long time ago but didn't join the NEBOSH Alumni at the time - can I still join?

Alumni Benefits & Opportunities (8)

• What events are there for Alumni members?
• What are the benefits of Alumni membership?
• I have not received my free NEBOSH Alumni pin, what shall I do?

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Alumni Networking & Social Media (4)

• How can I interact with other Alumni members?
• How do I access NEBOSH Alumni social media networks?
• Are there any resources I can use to promote my Alumni status?

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Alumni learner queries (3)

• How do I update my email address on my Alumni record?
• I have evidence of malpractice, how do I report this?
• How do I request a replacement copy of my certificate/parchment ?

NEBOSH Publications (1)

This section provides information on accessing official NEBOSH publications, including textbooks, study materials, and approved learning resources available through the NEBOSH Book Shop.

Shop (1)

• How can I access the NEBOSH Book Shop?

Customer Feedback and Complaints (2)

This section explains how learners and customers can provide feedback or raise a complaint about their NEBOSH experience. It includes guidance on submitting concerns directly to NEBOSH or to an Accredited Learning Partner, ensuring issues are reviewed and handled appropriately.

Raise a Complaint with a Learning Partner (1)

• How do I raise a complaint against my Learning Partner?

Raise a Complaint with NEBOSH (1)

• How do I raise a complaint with NEBOSH directly?

Malpractice (1)

This section explains the NEBOSH malpractice investigation process, including what happens if you are notified of suspected malpractice, how to appeal an outcome, and what to expect if an investigation takes longer than expected.

Malpractice Investigtations (3)

• I have received notification that I'm being investigated for suspected malpractice. What happens now?
• I disagree with the findings/outcome of a malpractice investigation. What can I do?
• The outcome date for my malpractice investigation has passed. What should I do?